Db Terms & Conditions
Revised Date: October 28th, 2025
By ordering from our site, you accept our general terms and conditions, including our Privacy Statement.
Db Equipment Media AB (org. number: 559135-5697) Db Equipment Inc.
(“the Companies”, “We” or “Db Equipment”) maintain the web site located at https://se.dbjourney.com/ (the “Site”). Your access to and use of the Site is also subject to the following terms and conditions (“Terms and Conditions”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and agree to be bound by all of these Terms and Conditions.
Age Requirement
You must be 18 years of age or older to use or place an order on this Site. By submitting information through the Site, you represent that you meet this age qualification.
Changes to These Terms
We may at any time revise these Terms and Conditions by updating this posting and changing the effective date indicated above. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
Website Content
You may download material displayed on the Site for non-commercial, personal use only, provided you also keep all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re post, or use the content of the Site for public or commercial purposes, including the text, images, audio, and video without the Companies prior written permission. You should assume that everything you see or read on the Site is copyrighted by the Companies or its licensors unless otherwise noted and may not be used except as provided in these Terms and Conditions without the written permission of the Companies. While the Companies uses reasonable efforts to include accurate and up to date information in the Site, we make no warranties or representations as to its accuracy. We assume no liability or responsibility for any errors or omissions in the content of the Site.
Images of people or places displayed on the Site are either the property of or used with permission by the Companies. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are registered and unregistered trademarks of Db Equipment and its licensors. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Db Equipment or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that the Companies will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.
Inaccuracy Disclaimer
From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Without limiting its rights provided elsewhere in these Terms and Conditions, the Companies reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We have made every effort to display the colors of products as accurately as possible. However, we can’t guarantee that your computer monitor’s display of any color will be accurate.
Submissions
Any communication or material you transmit to the Site by electronic mail or otherwise, will be treated in accordance with our privacy policy Privacy Policy. By transmitting or posting any communications or materials to this site, you agree that the Companies or any of its affiliates may use your communications or materials for any purpose, including reproduction, transmission, publication, broadcast and posting. The Companies and its affiliates are free to use any ideas, concepts or know-how contained in such communications or materials for any purpose whatsoever including, but not limited to developing, manufacturing, distributing and marketing products using such information. You agree that no materials you submit on the Site will violate any rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You are and shall remain solely response for the content of any materials you submit to or post on the Site.
Order Acceptance and Shipment
Your placement of an order does not necessarily assure that we will accept it. The Companies may require additional information for order completion. While we strive to process orders promptly, we cannot guarantee specific processing or delivery dates. The Site does not accept orders from dealers, wholesalers, or those intending to resell items (or where we suspect such activity). Each customer is limited to ordering a maximum of 10 units per day. The Companies reserve the right to refuse or cancel orders exceeding this limit. Furthermore, we may cancel orders showing a pattern of using different names and shipping addresses, signaling potential violation of our terms and conditions. Notification and explanation will be provided in such cases.
Links
The Companies does not endorse the content of any third-party websites. The Companies is not responsible for the content of linked third-party sites, sites framed within a third-party website, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites.
User Conduct and Security
You agree to use the Site only for lawful purposes. You agree not to take any action that might compromise the security of the Site, render the Site inaccessible to others, or otherwise cause damage to the Site or its content. The Companies specifically prohibits you from engaging in any of the following activities on the Site:
Impersonating another person;
Engaging in or encouraging conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any city, state, national or international law or regulation or which fails to comply with accepted Internet protocol;
Attempting to interfere in any way with the Site’s networks or network security, or attempting to use the Site to gain unauthorized access to any other computer system.
Attempting to probe, scan or test the vulnerability of our system or network or to breach security or authentication measures without proper authorisation;
Accessing data not intended for you or logging into a server or account which you are not authorized to access;
Attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding”, “mailbombing” or “crashing”; or sending unsolicited e-mail, including promotions and/or advertising of products or services, or;
Use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Site other than generally available public search engines.
Violations of system or network security may result in civil or criminal liability. The Companies will investigate and may involve law enforcement authorities in prosecuting the user or users who are involved in such violations.
DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY AND INDEMNIFICATION
THE COMPANIES ARE NOT LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO, OR USE OF, THE SITE. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE SITE IS PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. DB EQUIPMWNT DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. The Companies also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site. You agree to defend, indemnify, and hold the Companies and its affiliates, and its and their respective directors, employees, agents, successors, and assigns harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site or your violation of these Terms and Conditions.
Location of Use in the United States of America
Db Equipment LTD controls and operates the American Site from our offices in the United States of America, and all information is processed within the United States. We do not represent that materials on the Site are appropriate or available for use in other locations. Persons who choose to access the Site or purchase products from the Site from locations outside of the United States do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable. You agree to comply with all applicable laws, rules and regulations in connection with your use of the Site. If you access the Site from locations outside the United States you agree that any information you provide to or though the Site may be processed in the United States.
Location of Use in Europe
Db Equipment AS controls and operates the European Site from our offices in Norway, and all information is processed within Norway. We do not represent that materials on the Site are appropriate or available for use in other locations. Persons who choose to access the Site or purchase products from the Site from locations outside of Europe do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable. You agree to comply with all applicable laws, rules and regulations in connection with your use of the Site. If you access the Site from locations outside Europe you agree that any information you provide to or though the Site may be processed in the Europe.
Termination of Access
The Companies may terminate your access, or suspend your access to all or part of the Site, without notice, in The Companies sole discretion. Such termination or suspension of access may occur, without limitation, for any conduct that The Companies, in its sole discretion, believes is a violation of these Terms and Conditions, is in violation of any applicable law, or is harmful to the interests of another user, customer, recipient, licensor, content or service provider, The Companies, or its affiliates.
Governing Law
For US customers these Terms shall be governed in all respects by the laws of the State of Pennsylvania, without regard to its conflict of law principles. You agree that any claim or dispute you may have against Db Equipment Inc. must be resolved by a court located in the State of Pennsylvania. You agree to submit to the personal jurisdiction of the courts located within Pennsylvania for the purpose of litigating all claims or disputes.
For European customers these Terms shall be governed in all respects by the laws of Norway, without regard to its conflict of law principles. You agree that any claim or dispute you may have against Db Equipment must be resolved by a court located in Oslo, Norway. You agree to submit to the personal jurisdiction of the courts located within Norway for the purpose of litigating all claims or disputes.
Waiver and Severability
The failure of The Companies to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.
Shopping
UNITED STATES: Db Equipment LTD is a Pennsylvania limited liability company which controls and operates the US Web shop from their offices in the United States of America, and all information is processed within the United States. They do not represent that materials on the Site are appropriate or available for use in other locations. Persons who choose to access the Site or purchase products from the Site from locations outside of the United States do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable. You agree to comply with all applicable laws, rules and regulations in connection with your use of the Site. If you access the Site from locations outside the United States you agree that any information you provide to or though the Site may be processed in the United States. In terms of payment, we use state of the art SSL technology to keep your credit card information safe. You can use credit cards: VISA, Mastercard and Diners Club. Prices are stated in US dollars. Purchases can only be made in the currency available for the country where you choose your delivery to be made. Customers will be charged applicable sales tax, which will be reflected in the amount show when the customer checks out.
EUROPEAN UNION: Db Equipment AS is registered (NO997484851), and operates out of Norway, under Norwegian law. Db Equipment AS is also registered as a VAT (sales tax) applicable company in Denmark (CVR 34 53 97 66) – our customs point of entry when shipping goods to the EU. Therefore, all shipments to our EU residents will be automatically invoiced with the Danish VAT of 25% included in the price. The sales tax may most likely not be refundable or deductible in your country, local exceptions may apply. All products are ship DDP (Delivered Duty Paid) to a private person within the EU. In terms of payment, we use state of the art SSL technology to keep your credit card information safe. You can use credit cards: VISA, Mastercard and Diners Club. Purchases can only be made in the currency available for the country where you choose your delivery to be made.
NORWAY: Db Equipment AS is registered (NO997484851), and operates out of Norway, under Norwegian law. Therefore all shipments to Norwegian residents will be automatically invoiced with the Norwegian MVA of 25% included in the price. All products are ship DDP (Delivered Duty Paid) to a private person in Norway. In terms of payment, we use state of the art SSL technology to keep your credit card information safe. You can use credit cards: VISA, Mastercard and Diners Club. Prices are stated in NOK. Purchases can only be made in the currency available for the country where you choose your delivery to be made.
SWITZERLAND: Db Equipment AS is registered as a VAT (sales tax) applicable company in Denmark (CVR 34 53 97 66) – our customs point of entry when shipping goods to Europe. Since Switzerland is outside the European Union we will not charge Swiss customers with Danish VAT. Db Equipment AS will handle all works to Switzerland, but customers will have to pay the local VAT (8%) and the direct customs fee (estimated to be around 2€) to local authorities when receiving our products. Db Equipment AS is not responsible for the local regulations in Switzerland, and customers are buying our products at their own risk. Db Equipment AS encourages all Swiss customers to confirm these regulations with your local authorities before ordering. In terms of payment, we use state of the art SSL technology to keep your credit card information safe. You can use credit cards: VISA, Mastercard and Diners Club. Prices are stated in EURO. Purchases can only be made in the currency available for the country where you choose your delivery to be made.
Db Warranty Policy
1. What does the warranty cover?
All physical products manufactured by Db Equipment and purchased directly from Db Equipment on dbjourney.com or from Db Equipment authorized resellers (the "Product") after June 1st, 2021, used in a manner compatible with the Product's intended use, are covered by the warranty set out in this provision (the "Warranty").
The Warranty is limited to manufacturing defects, meaning any deviation from design specifications during production of the Product resulting in a Product's defect, frailty or shortcoming during normal use ("Defects"). These include, but are not limited to:
- Cracks or breaks in the shell
- Defective zippers or seams
- Tears in fabric that affect functionality
- Broken or non-functional hooks, buckles, or structural trims
The warranty also covers damages caused by transport and transit from our factory or warehouse to the original point of sale or customer.
This Warranty is valid only for the period of time the Product is owned by the original purchaser or recipient (if gift) of the Product.
If your Product is damaged in a way that is covered by the Warranty, Db Equipment will determine the most suitable remedy based on the condition and product availability. This may include:
- Repair of the original product
- Replacement with a new or refurbished product of equivalent type and value
- Provision of a replacement part, if appropriate and feasible
All costs, including transportation costs will be covered by Db Equipment.
2. Warranty Coverage (the "Warranty Period")
Db Equipment offers two types of warranty, depending on your membership status at the time of purchase.
Non-Members
If you were not a Db Black member at the time of purchase, your product is covered by your statutory rights as defined under national consumer protection laws. These typically include a 2-year warranty period, with possible extensions depending on your local laws.
Db Black Members
If you were a Db Black member at the time of purchase, Db Equipment offers an extended warranty beyond legal obligations, as follows:
- 7 years for all backpacks, duffels, roller bags, and packs
- 10 years for all luggage products
This extended warranty applies only if the purchaser was an active Db Black member at the time the product was bought.
3. What does the warranty not cover?
The Product shall be handled with due care. The Warranty does not cover wear and tear, resulting from an abnormally harsh use or use that is not compatible with the Product's intended use. These include, but are not limited to:
- Wear and tear caused by normal use
- Damage from abuse, misuse, neglect, or use outside intended purposes
- Cosmetic damage such as scratches, abrasions, fading, or discoloration
- Damages from permanent customization (e.g., embroidery, paint, or patches)
- Product loss or theft
- Locked or inaccessible compartments due to user error
- Multiple repeated claims for the same issue after an initial warranty repair or replacement has already been provided
Damages caused by transport or handling during air travel, including checked-in luggage handling are not covered by this Warranty.
The Warranty must be claimed no later than two (2) weeks after the damage occurred. Increased damages due to a lack of claim are not covered by the Warranty.
Repairs or replacement of damages of the Product will not extend the Warranty Period. Any repairs or replacements are only covered by the Warranty for the remains of the Warranty Period.
If your Product has a damage that is not covered by the Warranty, you may request Db Equipment to repair the damage at a pre-agreed price. Please contact our customer service.
4. How to submit a warranty claim?
If you have any questions or a claim, please contact our customer service or fill out the Db Warranty Form.
When filing a Warranty claim you must provide clear photographic evidence of any Defect in order for Db Equipment to assess if the Warranty claim shall be approved or dismissed.
Claims must be submitted no later than two (2) weeks after the damage occurs. Claims submitted later may be rejected due to insufficient information for proper evaluation.
5. For US citizens
Some states do not allow limitations on how long an implied warranty lasts, so the lifetime limitation may not apply to you.
Some states do neither allow the exclusion of implied warranties nor the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Klarna
For information about using Klarna, please review their Terms and Conditions.
Trade-In Program Terms
Qualification:
The Trade-In program is currently available to individual consumers located in Norway and the European Union. It is not available in the United Kingdom, Switzerland, the United States, or Canada.
Condition Requirements:
To qualify for trade-in, your item must meet all of the following conditions:
- The item must have all major functional components intact (e.g., hooks, straps, buckles, handles, zippers, wheels, locks).
- The item must be a genuine Db product with a visible, undamaged Db logo (e.g., logo is present, legible, and not heavily scratched, peeled, or stained).
- The item must be clean and free of strong odors inside and outside (e.g., no smoke, mold, perfume, or pet hair).
- The item must not show permanent customizations (e.g., embroidery, paint, patches, or personal logos).
- The item must not show excessive wear (e.g., large tears or holes, broken or missing functional parts, heavy staining, delamination, or scuffing).
3. Non-Qualified Items
Items that do not meet the above condition requirements cannot be accepted. If a submitted item shows significant deviation from the description provided at registration, it will not be returned. The customer will be asked to confirm their understanding that trade-ins are final during the online submission process.
Ownership and Finality:
By submitting a trade-in request, you confirm that you are the rightful owner of the product and authorized to transfer ownership to Db. This confirmation will be explicitly requested before checkout. Once accepted into the trade-in program, all product submissions are final and cannot be returned.
Valuation and Voucher:
The final trade-in value is determined after physical inspection at our repair center. This is the point at which the voucher amount is confirmed and issued. Voucher value depends on product category, original price, and current condition. Vouchers are valid for 12 months and may only be used on new products at dbjourney.com.
Shipping and Damage:
Db provides prepaid shipping labels for approved trade-ins. Db is not responsible for shipments without the designated label. If an item is lost or damaged in transit, Db will work with the carrier to investigate and, if confirmed, issue the agreed voucher.
Personal Belongings:
Items must be emptied before shipment. Db is not responsible for returning any personal items left inside submitted products.
Service Availability:
Trade-in services are currently offered in Norway and the European Union. They are not available in the United Kingdom, Switzerland, the United States, or Canada.
Customer Service:
For questions regarding trade-in, please contact our support team via the official contact form on dbjourney.com.
Resale Terms (Db Lost & Found)
Nature of Goods:
Items sold via Db Lost & Found are pre-owned and sold “as is.” Each product is carefully inspected, cleaned, and, where necessary, refurbished before being listed for resale. Products are categorized by condition:
- Excellent Condition: Minimal wear with no visible repairs or damages in key areas. Minor treatments like ozone cleaning or discreet seam restitching may be present but are barely noticeable.
- Very Good Condition: Light wear or minor repairs may be visible in key areas. Examples include small stains, contrast stitching, or replacement trims. The product remains in excellent functional condition.
- Good Condition: Moderate visible repairs or cosmetic signs of wear may appear in key or hidden areas. Examples include faded fabric, a damaged logo, or surface scuffing. Functionality is fully intact.
Warranty:
Cosmetic flaws noted in the listing and accepted at purchase are excluded. You have your statutory rights under national consumer protection laws, typically ranging from 1 year with possible extensions depending on local legislation. You acknowledge that resale items are second-hand, used, and sold “as is” with full transparency about their condition (see “Nature of Goods”).
Returns:
Resale items may be returned within 14 days of receipt, provided they are in the same condition as when received. We encourage conscious shopping to reduce unnecessary transport and environmental impact—if you’re unsure, our team is happy to help you decide before you buy.
Service Availability:
Resale services are currently offered in Norway and the European Union. They are not available in the United Kingdom, Switzerland, the United States, or Canada.
Customer Service:
For questions regarding resale purchases, please contact our support team via the official contact form on dbjourney.com.
Repair Service Terms
1. Service Scope:
Db offers repair services for most backpacks, duffels, roller bags, and hard/soft-shell luggage. Covered services include:
- Functional repairs (e.g., handles, zippers, wheels, straps, buckles)
- Cosmetic improvements (e.g., fabric patching, de-pilling)
- Cleaning services (e.g., stain removal, odour treatment, mold cleaning)
2. Submission Requirements:
- All repairs must be registered via the Db Repair Portal.
- Each item must be submitted individually.
- Unregistered or unsolicited items will not be processed or returned.
- Customers are required to complete the Self-Assessment Guide during registration to ensure accurate evaluation.
3. Assessment and Pricing:
- Repairs are grouped into minor, moderate, or major, depending on complexity.
- Customers receive an instant estimate, followed by a confirmed price after pre-assessment.
- Prices are all-inclusive, covering labour and spare parts.
- Transport costs are billed separately unless covered under warranty.
4. Customer Approval and Cancellation:
- No repair work is undertaken until the customer has reviewed and approved the final price.
- If the actual condition differs from the original submission, we will share a revised price.
- The customer may choose to proceed or cancel.
- If cancelled after the item is received, return shipping, admin, and assessment fees will be deducted before any refund.
- Items with heavy contamination not disclosed during registration may incur additional cleaning charges or be rejected.
5. Shipping Liability:
- Db covers damage caused during shipping to and from our repair center if properly documented.
- Claims must be submitted with clear photos of the item and packaging upon arrival.
- Confirmed transport damage will be repaired free of charge.
6. Warranty Coverage:
a) Product Under Warranty
If the product is still within its original Db warranty period and the issue is covered, Db will repair it free of charge, including shipping
All warranty claims require the item to be sent to our repair center
- If a repair is possible, it will be prioritized
- If a repair is not possible, a replacement product will be offered, but only after the damaged product has been received.
- Db will retain the damaged item in all such replacement cases.
b) Product Out of Warranty
If the product is no longer under warranty, the customer must pay for the repair.
A 12-month warranty applies to the specific repair performed, starting from the date the item is returned.
This repair warranty
- Covers only the repaired part or area, not the rest of the product
- Does not reset or extend the original product warranty
- Does not apply to misuse, new damage, or normal wear and tear
7. Repair Visibility
By agreeing to these terms, customers acknowledge and accept that some repairs may be visibly noticeable, especially on soft goods.
Db will always aim for a clean and durable repair and restore the product’s full functionality, but cosmetic differences may remain due to material type, stitching, and age of the item.
8. Service Availability
Db repair services are currently available in:
- Norway
- European Union (EU member states)
Unfortunately, repairs are not yet available in the:
- United Kingdom
- Switzerland
- United States
- Canada
We're working to expand coverage in the near future.
9. Customer Support
All repair-related inquiries must be submitted through the dedicated repair portal on dbjourney.com.
Our customer support team is available to help you track your repair, clarify pricing, and resolve issues related to shipping or claims.
Sustainability Context
Db is not yet circular. Today, we are unable to fully recycle our products. However, repair, resale, and trade-in programs are important steps that extend product life and reduce environmental impact. These services form part of our ongoing effort to transition toward more responsible product stewardship.
Contact Information
To contact The Companies with any questions or concerns in connection with these Terms or the Site you can email or write to us at the following: