How it works
Get the most out of your gear and keep your faithful companion in working order. A broken zipper, a loose webbing strap, scuffed panel, a tear in the fabric, or a worn-out wheel shouldn’t spell the end of your mission. Once your repair is approved, send it to us: we’ll fix it, restore it, then get it back to you for the next trip. Because good gear is built to last and ready to repair.
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Step 1.
Tell us which Db item you want to repair and what needs fixing, providing photos for our assessment team to examine. We can provide an instant cost estimate.
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Step 2.
Send it in using the shipping label we provided, and we’ll take care of the rest.
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Step 3.
Once we receive your item, we’ll assess it, repair it, and return it, ready for your next adventure.
About the program
Lost & Found is more than just about ticking another box. It’s about changing the way we look at products and exploring how we can solve the problems that travelers face. Bogged down by too many bags? Stuck with a damaged wheel on your luggage? Looking to rent a specific piece of equipment for your next trip? Lost & Found can tick those boxes, but it doesn’t end there.