Db Terms & Conditions

Revised Date: August 14th, 2025

By ordering from our site, you accept our general terms and conditions, including our Privacy Statement.

Db Equipment Media AB (org. number: 559135-5697) and Db Equipment Inc. (“the Companies”, “We” or “Db Equipment”) maintain the website located at https://se.dbjourney.com/ (the “Site”). Your access to and use of the Site is subject to these Terms and Conditions and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and agree to be bound by them.

Age Requirement

You must be 18 years of age or older to use or place an order on this Site. By submitting information through the Site, you represent that you meet this age qualification.

Changes to These Terms

We may at any time revise these Terms and Conditions by updating this posting and changing the effective date indicated above. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.

Website Content

You may download material displayed on the Site for non-commercial, personal use only, provided you also keep all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, repost, or use the content of the Site for public or commercial purposes—including text, images, audio, and video—without the Companies’ prior written permission. You should assume that everything you see or read on the Site is copyrighted by the Companies or its licensors unless otherwise noted, and may not be used except as provided in these Terms and Conditions without the written permission of the Companies. While the Companies use reasonable efforts to include accurate and up-to-date information on the Site, we make no warranties or representations as to its accuracy and assume no liability for any errors or omissions.

Images of people or places displayed on the Site are either the property of, or used with permission by, the Companies. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

The trademarks, logos, and service marks (collectively, the “Trademarks”) displayed on the Site are registered and unregistered trademarks of Db Equipment and its licensors. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Db Equipment or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. The Companies will aggressively enforce their intellectual property rights to the fullest extent of the law, including seeking criminal prosecution.

Inaccuracy Disclaimer

From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Without limiting our rights provided elsewhere in these Terms and Conditions, the Companies reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We have made every effort to display the colors of products as accurately as possible; however, we cannot guarantee that your device’s display of any color will be accurate.

Submissions

Any communication or material you transmit to the Site by electronic mail or otherwise will be treated in accordance with our Privacy Policy. By transmitting or posting any communications or materials to this Site, you agree that the Companies or any of their affiliates may use your communications or materials for any purpose, including reproduction, transmission, publication, broadcast, and posting. The Companies and their affiliates are free to use any ideas, concepts, or know-how contained in such communications or materials for any purpose whatsoever including, but not limited to, developing, manufacturing, distributing, and marketing products using such information. You agree that no materials you submit on the Site will violate any rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. You are and shall remain solely responsible for the content of any materials you submit to or post on the Site.

Order Acceptance and Shipment

Your placement of an order does not necessarily assure that we will accept it. The Companies may require additional information for order completion. While we strive to process orders promptly, we cannot guarantee specific processing or delivery dates. The Site does not accept orders from dealers, wholesalers, or those intending to resell items (or where we suspect such activity). Each customer is limited to ordering a maximum of 10 units per day. The Companies reserve the right to refuse or cancel orders exceeding this limit. Furthermore, we may cancel orders showing a pattern of using different names and shipping addresses, signaling potential violation of our terms and conditions. Notification and explanation will be provided in such cases.

Links

The Companies do not endorse the content of any third-party websites. The Companies are not responsible for the content of linked third-party sites, sites framed within a third-party website, or third-party advertisements, and do not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of those sites.

User Conduct and Security

You agree to use the Site only for lawful purposes. You agree not to take any action that might compromise the security of the Site, render the Site inaccessible to others, or otherwise cause damage to the Site or its content. The Companies specifically prohibit you from engaging in any of the following activities on the Site:

  • Impersonating another person.
  • Engaging in or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law or regulation or accepted Internet protocol.
  • Attempting to probe, scan, or test the vulnerability of our system or network or to breach security or authentication measures without proper authorization.
  • Accessing data not intended for you or logging into a server or account which you are not authorized to access.
  • Attempting to interfere with service to any user, host, or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “mailbombing,” or “crashing.”
  • Sending unsolicited e-mail, including promotions and/or advertising of products or services.
  • Using any engine, software, tool, agent, data, or other device or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Site other than generally available public search engines.

Violations of system or network security may result in civil or criminal liability. The Companies will investigate and may involve law enforcement authorities in prosecuting users involved in such violations.

Disclaimer of Warranties, Limitation of Liability and Indemnification

THE COMPANIES ARE NOT LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO, OR USE OF, THE SITE. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE SITE IS PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. DB EQUIPMENT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Some jurisdictions may not allow the exclusion of implied warranties; therefore, some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. The Companies also assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site. You agree to defend, indemnify, and hold the Companies and their affiliates, and their respective directors, employees, agents, successors, and assigns harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Site or your violation of these Terms and Conditions.

Location of Use in the United States of America

Db Equipment LTD controls and operates the American Site from offices in the United States of America, and all information is processed within the United States. We do not represent that materials on the Site are appropriate or available for use in other locations. Persons who choose to access the Site or purchase products from locations outside of the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You agree to comply with all applicable laws, rules, and regulations in connection with your use of the Site. If you access the Site from locations outside the United States, you agree that any information you provide to or through the Site may be processed in the United States.

Location of Use in Europe

Db Equipment AS controls and operates the European Site from offices in Norway, and all information is processed within Norway. We do not represent that materials on the Site are appropriate or available for use in other locations. Persons who choose to access the Site or purchase products from locations outside of Europe do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You agree to comply with all applicable laws, rules, and regulations in connection with your use of the Site. If you access the Site from locations outside Europe, you agree that any information you provide to or through the Site may be processed in Europe.

Termination of Access

The Companies may terminate or suspend your access to all or part of the Site, without notice, in the Companies’ sole discretion. Such termination or suspension may occur, without limitation, for any conduct that the Companies believe violates these Terms and Conditions, violates any applicable law, or is harmful to the interests of another user, customer, licensor, content or service provider, the Companies, or their affiliates.

Governing Law

For US customers, these Terms shall be governed in all respects by the laws of the State of Pennsylvania, without regard to its conflict of law principles. You agree that any claim or dispute you may have against Db Equipment Inc. must be resolved by a court located in the State of Pennsylvania, and you submit to the personal jurisdiction of the courts located within Pennsylvania.

For European customers, these Terms shall be governed in all respects by the laws of Norway, without regard to its conflict of law principles. You agree that any claim or dispute you may have against Db Equipment must be resolved by a court located in Oslo, Norway, and you submit to the personal jurisdiction of the courts located within Norway.

Waiver and Severability

The failure of the Companies to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.

Shopping

United States: Db Equipment LTD is a Pennsylvania limited liability company which controls and operates the US Web shop from offices in the United States of America, and all information is processed within the United States. Use outside the United States is at your own risk and responsibility. We use SSL technology to keep your payment information safe. Accepted cards: VISA, Mastercard, and Diners Club. Prices are stated in US dollars. Purchases can only be made in the currency available for the country selected for delivery. Customers will be charged applicable sales tax, reflected at checkout.

European Union: Db Equipment AS is registered (NO997484851) and operates out of Norway under Norwegian law. Db Equipment AS is registered as a VAT-applicable company in Denmark (CVR 34 53 97 66)—our customs point of entry when shipping goods to the EU. All shipments to EU residents will be automatically invoiced with Danish VAT (25%) included in the price. Sales tax may not be refundable or deductible in your country; local exceptions may apply. All products are shipped DDP (Delivered Duty Paid) to private persons within the EU. We use SSL technology for payments. Accepted cards: VISA, Mastercard, and Diners Club. Purchases can only be made in the currency available for the delivery country.

Norway: Db Equipment AS is registered (NO997484851) and operates out of Norway under Norwegian law. Shipments to Norwegian residents will be automatically invoiced with Norwegian MVA (25%) included in the price. All products are shipped DDP (Delivered Duty Paid) to private persons in Norway. We use SSL technology for payments. Accepted cards: VISA, Mastercard, and Diners Club. Prices are stated in NOK. Purchases can only be made in the currency available for the delivery country.

Switzerland: Db Equipment AS is registered as a VAT-applicable company in Denmark (CVR 34 53 97 66)—our customs point of entry when shipping goods to Europe. Since Switzerland is outside the EU, we will not charge Danish VAT. Db Equipment AS will handle shipments to Switzerland, but customers must pay local VAT (8%) and the direct customs fee (estimated around €2) to local authorities upon receipt. Db Equipment AS is not responsible for local regulations in Switzerland; customers purchase at their own risk and should confirm regulations with local authorities before ordering. Payments use SSL technology. Accepted cards: VISA, Mastercard, and Diners Club. Prices are stated in EURO. Purchases can only be made in the currency available for the delivery country.

Db Lifetime Product Warranty
Db Warranty Policy

1. What does the warranty cover?
All physical products manufactured by Db Equipment and purchased directly from Db Equipment on dbjourney.com or from Db Equipment authorized resellers (the “Product”) after June 1st, 2021, used in a manner compatible with the Product’s intended use, are covered by the warranty set out in this provision (the “Warranty”).

The Warranty is limited to manufacturing defects—any deviation from design specifications during production of the Product resulting in a defect, frailty, or shortcoming during normal use (“Defects”). Defects include, but are not limited to:

  • Cracks or breaks in the shell
  • Defective zippers or seams
  • Tears in fabric that render the Product non-functional
  • Broken or non-functional hooks, buckles, or structural trims

The warranty also covers damages caused by transport and transit from our factory or warehouse to the original point of sale or customer.

This Warranty is valid only for the period of time the Product is owned by the original purchaser or recipient (if a gift).

If your Product is damaged in a way covered by the Warranty, Db Equipment shall at its own cost repair or replace the defect part of the Product. We will determine the most suitable remedy based on the condition and product availability. This may include:

  • Repair of the original product
  • Replacement with a new or refurbished product of equivalent type and value
  • Provision of a replacement part, if appropriate and feasible

All costs, including transportation costs, will be covered by Db Equipment.

2. Warranty Coverage (the “Warranty Period”)
Db Equipment offers two types of warranty depending on your membership status at the time of purchase.

Non-Members: If you were not a Db Black member at the time of purchase, your product is covered by your statutory rights as defined under national consumer protection laws. These typically include a 2-year warranty period, with possible extensions depending on your local laws.

Db Black Members: If you were a Db Black member at the time of purchase, Db Equipment offers an extended warranty beyond legal obligations, as follows:

  • 7 years for all backpacks, duffels, roller bags, and packs
  • 10 years for all luggage products

This extended warranty applies only if the purchaser was an active Db Black member at the time the product was bought.

3. What does the warranty not cover?
The Product shall be handled with due care. The Warranty does not cover wear and tear resulting from abnormally harsh use or use not compatible with the Product’s intended purpose. These include, but are not limited to:

  • Wear and tear caused by normal use
  • Damage from abuse, misuse, neglect, or use outside intended purposes
  • Cosmetic damage such as scratches, abrasions, fading, or discoloration
  • Damages from permanent customization (e.g., embroidery, paint, patches)
  • Product loss or theft
  • Locked or inaccessible compartments due to user error
  • Multiple repeated claims for the same issue after an initial warranty repair or replacement has already been provided

The Warranty does not cover replacement of non-defective parts, products sold “as is,” “preconditioned,” or “used,” changes in fabric inherent to normal use, changes in color over time, chipping of metal or painted elements, or loss of functionality due to consumers being locked out of their Product.

The Warranty only covers one repair of the same defect or replacement of the same component. If the same damage occurs several times, the additional damages are not covered by the Warranty.

Transport & air travel: Damages caused by transport and transit damage during shipping by carriers or handling during air travel (including checked-in luggage handling) are not covered by this Warranty.

The Warranty must be claimed within a reasonable time, no later than two (2) weeks after the damage occurred. Increased damages due to delay are not covered by the Warranty.

Repairs or replacements do not extend the original Warranty Period; any repairs or replacements are covered only for the remainder of the Warranty Period.

If your Product has damage not covered by the Warranty, you may request Db Equipment to repair the damage at a pre-agreed price—please contact customer service.

4. How to submit a warranty claim?
If you have questions or a claim, please contact our customer service or fill out the Db Warranty Form. When filing a Warranty claim, you must provide clear photographic evidence of any Defect for assessment. Claims must be submitted no later than two (2) weeks after the damage occurs; later claims may be rejected due to insufficient information for proper evaluation.

5. For US citizens
Some states do not allow limitations on how long an implied warranty lasts, so the lifetime limitation may not apply to you. Some states also do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Klarna

For information about using Klarna, please review their Terms and Conditions.

Trade-In Program Terms

Qualification: The Trade-In program is currently available to individual consumers located in Norway and the European Union. It is not available in the United Kingdom, Switzerland, the United States, or Canada.

Condition Requirements: To qualify for trade-in, your item must meet all of the following:

  • All major functional components intact (e.g., hooks, straps, buckles, handles, zippers, wheels, locks).
  • Genuine Db product with a visible, undamaged Db logo (present, legible, not heavily scratched, peeled, or stained).
  • Clean and free of strong odors inside and outside (e.g., no smoke, mold, perfume, or pet hair).
  • No permanent customizations (e.g., embroidery, paint, patches, or personal logos).
  • No excessive wear (e.g., large tears or holes, broken or missing functional parts, heavy staining, delamination, or scuffing).

Non-Qualified Items: Items that do not meet the above requirements cannot be accepted. If a submitted item significantly deviates from the registered description, it will not be returned. Customers will be asked to confirm understanding that trade-ins are final during the online submission process.

Ownership and Finality: By submitting a trade-in request, you confirm you are the rightful owner and authorized to transfer ownership to Db. Once accepted into the program, submissions are final and cannot be returned.

Valuation and Voucher: Final trade-in value is determined after physical inspection at our repair center, at which point a voucher is issued. Voucher value depends on product category, original price, and condition. Vouchers are valid for 12 months and may only be used on new products at dbjourney.com.

Shipping and Damage: Db provides prepaid shipping labels for approved trade-ins. Db is not responsible for shipments without the designated label. If an item is lost or damaged in transit, Db will work with the carrier to investigate and, if confirmed, issue the agreed voucher.

Personal Belongings: Items must be emptied before shipment. Db is not responsible for returning any personal items left inside submitted products.

Service Availability: Trade-in services are currently offered in Norway and the EU. They are not available in the UK, Switzerland, the US, or Canada.

Customer Service: For trade-in questions, contact our support team via the official contact form on dbjourney.com.

Resale Terms (Db Lost & Found)

Nature of Goods: Items sold via Db Lost & Found are pre-owned and sold “as is.” Each product is inspected, cleaned, and, where necessary, refurbished before listing. Products are categorized by condition:

  • Excellent Condition: Minimal wear; no visible repairs or damages in key areas. Minor treatments like ozone cleaning or discreet seam restitching may be present but are barely noticeable.
  • Very Good Condition: Light wear or minor repairs may be visible in key areas (e.g., small stains, contrast stitching, or replacement trims). Functional condition remains excellent.
  • Good Condition: Moderate visible repairs or cosmetic signs of wear may appear in key or hidden areas (e.g., faded fabric, a damaged logo, surface scuffing). Functionality is fully intact.

Warranty: Cosmetic flaws noted in the listing and accepted at purchase are excluded. You retain your statutory rights under national consumer protection laws (typically 1 year, with possible local extensions). Resale items are second-hand, used, and sold “as is” with transparent condition grading.

Returns: Resale items may be returned within 14 days of receipt, provided they are in the same condition as when received. We encourage conscious shopping to reduce unnecessary transport; our team can help you decide before you buy.

Service Availability: Resale services are currently offered in Norway and the EU. They are not available in the UK, Switzerland, the US, or Canada.

Customer Service: For resale questions, please contact our support team via the official contact form on dbjourney.com.

Repair Service Terms

Service Scope: Db offers repair services for most backpacks, duffels, roller bags, and hard/soft-shell luggage. Covered services include functional repairs (e.g., handles, zippers, buckles), cosmetic improvements, and cleaning services.

Submission Requirements: All repairs must be registered via the Db repair portal. Each item must be submitted individually. Unregistered or unsolicited items will not be processed or returned.

Assessment and Pricing: Repairs are grouped into minor, moderate, and major based on complexity. Customers receive a preliminary estimate followed by a confirmed price after pre-assessment. Transport costs are billed separately unless covered by warranty.

Customer Approval and Cancellation: No repair work is undertaken until the customer has reviewed and approved the final price. If the condition differs from the submission, we will inform you of the updated cost. You may proceed or cancel. If cancelled, return shipping, admin, and assessment fees will be deducted before refund.

Shipping Liability: Db covers transport damage during shipment to and from our repair center if documented. Claims must be submitted with photos of the product and packaging. Confirmed damage will be repaired free of charge.

Warranty:

  • If the product is under original Db warranty and the issue is covered, repairs (and shipping) are free of charge.
  • If the product is no longer under warranty, a 12-month warranty applies to the specific repair performed. This warranty begins from the date the repaired item is returned and applies only to the repaired component—not the entire product.
  • The original warranty does not reset or extend due to repair.

Service Availability: Repair services are currently available in Norway and the EU. They are not yet available in the UK, Switzerland, the US, or Canada.

Customer Service: Repair-related inquiries must be submitted through the dedicated repair portal on dbjourney.com.

Sustainability Context

Db is not yet circular. Today, we are unable to fully recycle our products. However, repair, resale, and trade-in programs are important steps that extend product life and reduce environmental impact. These services form part of our ongoing effort to transition toward more responsible product stewardship.

Contact Information
Db Equipment AS
Org number: 997 484 851
Mølleparken 2
0459 OSLO
Norway
Contact form